New Frontiers in the Collections Industry
As technology continues to be intimately integrated into common consumer business practices, it becomes all the more important for companies to handle digital collections appropriately and effectively. In this exclusive free e-book, Alex Johnson (Director of Solutions Marketing, FICO) spoke with AJ Travagline (Senior Director of Solutions Sales, FICO) about the shift toward omni-channel communications within the collections industry and the challenges in today’s debt management environment. These challenges include a) Generic debt collection interactions are ineffective and result in high roll rates, b) High-touch contact strategies are expensive and difficult to scale and c) Siloed communication channels produce discordant customer interactions and result in lower collection amounts. DOWNLOAD THE FREE E-BOOK to learn how to improve recovery rates while reducing expenses, control risk, and identify the differences between Omni-channel vs. Multi-channel.