Reimagining Frontline Work

High turnover among frontline workers is nothing new. However, as decision makers continue with business-as-usual retention tactics amid economic uncertainty, workers’ dissatisfaction is growing—and fast.

In 2022, almost half of United States retail workers—and 63 percent of frontline managers—said they were considering leaving their jobs to improve their job satisfaction. Business leaders need to prioritize retention or risk chronic staffing shortages for the foreseeable future.

The Reimagine Frontline Work white paper discusses the many challenges facing organizations who rely on frontline workers and explores the impact technology can have on increasing job satisfaction.