5 Critical HR Technology Trends to Adapt

Michael Finnigan
Sep 13, 2021

The pandemic has forced many operational and successful businesses to change their policies. While there are still many steps that companies need to take, the pandemic has halted nearly all the major operations of many businesses. There is a need to make drastic changes and adapt to the current situation. In this case, HR departments have a crucial role to play. HR has been struggling to recruit new employees and staff. However, we have compiled a list of the latest technologies that can help HR departments meet their requirements.

1. ESS (Employee Self-Service)

Employee Self-Service, as the name suggests, is a software tool that allows certain tasks to complete with minimal employee intervention. These tasks are relatively mundane and take up unnecessary time. For instance, ESS allows HR to check pay statements, direct deposit information, changing relevant information without hassle, update online benefits, etc. All these tasks undergo automation without any HR representative or professional’s intervention. This allows HR professionals to work on high-level and important initiatives rather than spend time on routine tasks mundanely.

2. Artificial Intelligence for Recruitment

AI recruitment has enabled HR operation efficiency. Now, there is no need for HR professionals to filter unqualified candidates who aren’t fit for the roles and jobs at a company. AI software assesses the resumes and CVs with efficient algorithms. By eliminating and excluding unqualified candidates for a job, AI recruitment software presents the list of the best candidates for a job.

3. Augmented Reality (AR) and Virtual Reality (VR) for Development

AR uses the camera and overlays it with graphics, whereas VR completely transforms the real world into a virtual environment that is totally new. While applications vary, most of the business-associated AR and VR use is under the HRD department and Marketing. One of the top examples of VR use for HR is the training of the workforce. They may teach new workers and customer service reps how to deal with fussy clients and customers.

4. Internal Talent Market Place

Think of this technology trend as in-business or in-company job boards for workers and employees. Every employee lists their skill, passion, interest, proficiencies, and more. Seeing any open positions within the business, employees move forward and advance towards growth. It allows the employees of the company to find better opportunities within the business.

5. HR Chatbots and Virtual Assistance

Virtual assistance and chatbots have become essential for online companies and businesses these days. Computer-generated AI applications for HR are similar to what Alexa is for Amazon and Siri is for iPhone. However, HR chatbots and virtual assistants don’t play playlists and tell jokes. Rather, they handle HR-related jobs such as analyzing payouts, payroll information, and a lot more.


HR is constantly benefitting from the regular updates and upgrades of technology. There is immense potential for productivity increase and capacity growth. Although there is always a learning curve accompanying new technology, adapting to the latest trends for HR may boost your business’s performance.